We know how special each and every surf trip is for our guests, so we do our best to work with everybody’s individual needs, wants and circumstances. With that in mind, once the decision has been made to book a trip and your first deposit has been received, we stand firmly by our cancellation policy. We only have 18 rooms, so canceling a trip last-minute impacts us greatly. Just as important is the fact that once a package/room is booked, that surf spot becomes unavailable for someone who would have booked other wise.
Please note that a cancellation by our definition is cancelling the reservation completely, the need to reschedule the dates of stay, or moving dates slightly.
No exceptions are made to our cancellation policy for any reason.
No partial refunds or credits will be given for unused services such as hotel rooms, surf lessons or trips. Our trips are quoted as a package; credits are not given for services not used.
No refunds will be given for any reason.
Thank you very much for understanding!
Important Information Regarding our Refund Policy
1 – Make sure we have room:
Before you commit yourself to airfare for a certain date, call us or verify by email there is still availability for your prospective trip. During busy periods we can receive several reservations on the same day. Do not assume you are confirmed until we have received your credit card information and sent out your reservation confirmation.
Once you have confirmed a reservation, our cancellation policy is activated, so wait to make the initial deposit until you are absolutely sure that you can make it. Also, it is always recommended to purchase a travel insurance to avoid any kind of loss. Please consult online, with your bank or through your local travel agency for an affordable travel insurance that could cover last minute cancellations, and / or any medical injuries that could occur while in Costa Rica.
Credit card payment implies acceptance of reservation and cancellation policies listed here.
Once a deposit is received, or a reservation is made on behalf of a guest by an agent, any cancellations or transfers are subject to fees listed here.
2. If you have to cancel or reschedule your trip:
If you are concerned about a financial loss due to your late cancellation we recommend you purchase a travel insurance policy. Please consult online, with your bank or through your local travel agency for an affordable travel insurance that could cover last minute cancellations, and / or any medical injuries that could occur while in Costa Rica.
3. Late arrival or departure:
Any conditions out of our control that delay your arrival or departure may add to your cost; all extra charges caused by delays (late luggage, extra flights, or catching up with a trip in progress) or any variations from the itinerary (early departure, evacuation) will be at your expense. Another reason why purchasing a cheap travel insurance is in your best interest.
4. Injury or medical condition during your stay with Witch’s Rock Surf Camp:
Surfing is a sport that comes with the risk of injury.. In case of injury, we do not offer credits for any unused portion of the surf program. Another reason why finding an affordable travel insurance is also very important. We have clinics, ambulances and hospitals all very close and we are able to assist in any emergency. We are not held responsible for any injuries that could occur during your stay with us.
In case of needing to cancel or reschedule your reservation:
If you have reserved a trip and find that you can’t attend or need to reschedule dates, please contact our reservation office immediately. You have until 7 days prior to arrival to cancel your reservation and still receive a credit, less a cancellation fee. Cancellation fees are determined by amount of notice given. Fees are listed below.
Any cancellations made from 7 days to arrival date, we do not make any exceptions on giving credits to reschedule at a later day. Once the cancellation fee has been determined, it will be subtracted from the amount you have paid us and the remaining balance will be the amount that you have to use towards your next trip that you reschedule at a more convenient time.
If we receive notice of cancellation / date change 90+ days before departure, the fee is $100; 89-61 days, $150; 60-31 days, $250; 31-8 days, $400. Within a week of your arrival date, we will not give credits or refunds of any kind. There are NO Exceptions made to any of the above.
Again, in case of a cancellation, please contact our Reservations Office (1-888-318-7873) as soon as possible, and they will provide you with the final details of the cancellation.
You may sell your reserved trip to another person you recruit at any time. In this case, please inform our reservations office so that the credit amount is changed to the new person’s name.
VERY IMPORTANT – Once a credit has been applied to a new reservation, that amount is not available for future cancellation and further credit again. If you have a balance that was new on the rescheduled reservation, only that new amount will be available for credit again.