We know how special each and every surf trip is for our guests, so we do our best to work with everybody’s individual needs, wants and circumstances. With that in mind, once the decision has been made to book a trip and payment has been received, we stand firmly by our cancellation policy. We only have 18 rooms, so canceling a trip last-minute impacts us greatly. Just as important is the fact that once a package/room is booked, that spot becomes unavailable for someone who would have booked other wise.
Thank you very much for understanding!
Important Information Regarding our Refund Policy
1 – Make sure we have room:
Before you commit yourself to airfare for a certain date, call us or verify by email there is still availability for your prospective trip. During busy periods we can receive several reservations on the same day. Do not assume you are confirmed until we have received your credit card information and sent out your reservation confirmation.
Once you have confirmed a reservation our cancellation policy is activated, so wait to make a deposit until you are absolutely sure that you can make it. Also, it is always recommended to purchase a travel insurance to avoid any kind of loss.
Credit card payment implies acceptance of reservation and cancellation policies listed here.
Once a deposit is received, or a reservation is made on behalf of a guest by an agent, any cancellations or transfers are subject to fees listed here.
2 – If you have to cancel your trip:
If you are concerned about a financial loss due to your late cancellation we recommend you purchase a travel insurance policy such as one found at www.travelexinsurance.com
3 – Late arrival or departure:
Any conditions out of our control that delay your arrival or departure may add to your cost; all extra charges caused by delays (late luggage, extra flights, or catching up with a trip in progress) or any variations from the itinerary (early departure, evacuation) will be at customer expense.
No exceptions are made to our cancellation policy for any reason.
4 – Trip cancellation insurance:
No partial refunds or credits will be given for unused services such as hotel rooms, surf lessons or trips. Our trips are quoted as a package; credits are not given for services not used.
No refunds will be given for any reason.
Transferring to another date or selling your seat to lessen fees incurred: If you have reserved a trip and find that you can’t attend, please contact our Sales Department. If you would prefer to transfer to another available date, you may transfer trip credit to a reservation within one year of your ORIGINAL arrival date non-peak period only less the penalties listed below. Peak period dates are determined by WRSC and are subject to change. We cannot transfer reservations at no cost because once you sign up, numerous arrangements are made for you immediately and other potential guests have been denied your reserved space. You may sell your reserved trip to another person you recruit at any time.
If we receive notice of transfer 90+ days before departure, the fee is $100; 89-61 days, $150; 60-31 days, $250; 31-8 days, $400. Within a week of your arrival date, we will not give credits or refunds of any kind. In case of cancellation, please contact our Sales Office (1-888-318-7873) as soon as possible, and they will provide you with the final details of the cancellation.